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Voice

Voice services, call routing, SIP Trunking, and phone system configuration

64 articles

General

Telstra Scam Call ChangesSIP Response CodesRate CheckerConnecting to Atomic via SIPMOLI Codes

SIP Trunks

CLI/CLD TranslationVoicemailAdding / Removing ChannelsCreate a Voice ServiceCall ForwardingManaging Media RelayAnonymous / Private CallingSIP End PointRing Back Tone GenerationConnections for ServicesCDR - Result CodesConnecting to Yeastar Cloud PBXAdvanced FeaturesVoice Service Configuration: Walkthrough

Hosted Voice

What is Hosted VoiceGet Started with Hosted VoiceSetting up a Hosted Voice AccountSetup Custom SIP DomainChannels on Hosted VoiceTimezone Management2-way SMS

MS Teams Direct Routing

OverviewRequirements1. Create Service Plan2. Adding the Domain3. Activating the Domain4. Connect Teams to Atomic5. Add Users to Teams6. Call Routing7. Dial Plans8. Calling Policies9. Caller ID Policies10. Auto Attendant / Call Queue

DID Numbers

Ordering a NumberPorting Cut Over ProcessInbound and Outbound Number FormatsSimple Answer PointPort Your Telephone Number to a New Provider (Port Out)Porting Authority FormForwarding a DID to an Extension using AsteriskInternational DID PortingPorting NumbersPorting a Simple Number @CAT-APorting a Complex Number @CAT-C

Number Inventory

Editing DID’sMoving DID Numbers

Integrations

Genesys

FAQ

SIP ProfileI can't dial out using when using the 02, 03, 04, 07,08 and 13Why is my CLI appearing with a 99900xxxxxxxx number?Dialling a Local NumberSending & Receiving SMS (iOS)I can’t Assign a number to a ConnectionHow Does Channels Work?Caller ID Showing Incorrect Business NameWhy Your Call May Reach an Automated IVR or Not Ring on iPhone DevicesWhat is SIP ALG and why you need to disable it?P-Asserted-Identity (PAI)How Outbound Calling Works — SIP Endpoint vs SIP Outgoing Trunk
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