The Call Forwarding feature allows accounts to redirect incoming calls to different numbers. For example, an Account can redirect incoming calls to a mobile number if the Service is not available on the primary trunk. The feature can be enabled or disabled in the Service's configuration. User can configure numbers and the Call Transfer mode from the Atomic portal interface. Call Transfer calls are billed to the Account, which has configured Call Transfer.
Call forwarding is activated on the Service level, which means all connections connected to the Service will have call forwarding activated. If you want more controls on call forwarding for users and extension, you will need to configure this on your PBX or you can use our Hosted Voice service.
How to Activate the Call Forwarding Feature
- Login to the Atomic portal and navigate to Services > Voice
- Look for the Service that you want to setup call forwarding and click on the
Managebutton corresponding to the Service. - In the Service Configuration page, look for the
Enable Call Forwardingtoggle and toggle it ON to activate call forwarding.
Service Plan Options panel with the Enable Call Forwarding toggle switched ON - When Call Forwarding is turned on, you will see a new Tab option for the service called
Call Forwarding. Select that tab to configure your setup:
Call Forwarding tab visible in the service settings navigation bar - Select the desired mode on how call forwarding will be triggered:
- Always
- On Unavailable
- On Busy
- On Unregistered
Call Forwarding mode dropdown with "On Unregistered" selected. - You will then need to specify the phone number that the call should be forwarded to. Click on
Add New Entry:-
Call forwarding "Add New Entry" dialog with Phone Number, Timeout, and Preference fieldsPhone Number - the phone number for the forwarding (must be in E.164 format)Timeout,sec - the duration it will try the number, after which it will try the next phone numberPreference - the order preference in which calls be forwarded to - You can add as many phone numbers as you like, and the platform will continue to forward the calls according to your settings.
When a call is forwarded to a number, please note that call charges will be charged based on your the Service Plan assigned to the Account.
When a call is forwarded it will consume 1 channel to make the outbound call to the forwarded number. Please ensure that you have sufficient channels for this operation.