Porting out your phone number is the process of migrating any of your phone numbers from your current service provider to a new one. If you’re moving from Atomic to another provider, we’re sad to see you go, but we want to make the process as simple as possible. Read on for what you need to know about moving your phone number.
New Service Providers typically require the following:
- Account Number - you can get your Account Number from your invoice
- Account Name - The company name that your Atomic invoice is sent to
- Latest Invoice - You can download your latest invoice from the Atomic portal by navigating to Billing > Invoice
The Port Out Process
The port order process begins by contacting your new service provider to initiate the process. Typically your new carrier will probably require the bill copy and account information noted above; however, some providers might require more information and some less. Your new service provider will then send a port out a request to Atom Telecom. The port out request is reviewed to ensure the new carrier has provided all of the required information for the phone numbers to port. For most phone numbers, a verification email will be sent to you to approve or reject the port out request.
If you do not respond to the verification email, we compare the information provided by the requesting service provider with your Atomic Account information. If the information matches we’ll approve the port out request; if the information is mismatched, the request will be rejected to the requesting carrier.
Once a port out request is approved, the requesting carrier receives a completion date for the port order. This is the day the carrier you’re moving to can migrate the phone number to their network. Generally, if the new carrier does not complete the port within five days of the provided completion date the port out request is canceled. If the request is canceled, your new carrier needs to submit a new port order for the phone numbers to restart the process.
Once the port has been completed, the numbers will be removed from your account and the billing for those numbers will stop once we have been notified when the port has been completed.