To connect a Microsoft Teams tenant to the Atomic platform, please follow the instructions set out by Microsoft here - https://docs.microsoft.com/en-us/microsoftteams/direct-routing-connect-the-sbc while also referring back here for specific connectivity details.
Adding an SBC
On the Microsoft Teams Admin Panel:
Navigate to Voice > Direct Routing and select the SBC tab and click on Add.
Teams Direct Routing — Add SBC dialog with FQDN field and key settings highlighted (port 5061, conc…
- Enter your Atomic domain name that was provided from the Atomic portal
- Turn this setting to 'On'
- Enter the port number that is displayed on the Atomic portal
- Turn 'On' SIP Options
- Turn 'On' Forward P-Asserted-Identity (PAI) header
- Enter the number of channels that have been assigned.
If you are unable to save the SBC and receive an error saying “We can’t use the “xxxxxxxxx” domain as it hasn’t been set up in the organisation. Please try again.” - this means that the Atomic domain has not yet been authenticated. Please verify that the domain has been activated. If it has, you may need to give another 30-60 minutes for Microsoft to activate the domain.