You can submit a port automatically from the Atomic portal. Currently, we support porting for the below number types:-
Submitting a Port:
When submitting a port, you will need to select who the port is for. There are 2 options:
Own Porting
When selecting this option the company name must be your company and the numbers you are intending to port is currently being billed under your company name. The company name must be similar to the Company Name field in Company Info.
Customer Porting
When selecting this option, you can enter the company name that is currently being billed for the numbers that you are intending to port. It is also highly suggested that you submit a Porting Authority Form together with your port. The platform automatically generates a PAF form for you as well, however it is always recommended that you get your customer to sign on your own internal PAF form.
Once completing all the relevant information about the porting details, you will be able to enter the numbers you will like to port. If you are submitting more than 10 numbers for a single port, we suggest that you upload an excel file with all your numbers. You can download an excel template to help you accomplish this from the Atomic portal.
Finally, you will need to select the Service and Connection that you would like the porting numbers to land on. This is important to get it right as ports happen automatically at a specified date and time agreed between us and the losing carrier.
Porting Duration
There is no specific rule as to how long a porting process may take. These revolves around various factors such as the accuracy of the information that is provided to us as well as things like is there a 3rd party carrier involved. Below are some guidelines on how long a port normally takes:
Number Type | Port Type | Minimum Number of Days |
|---|---|---|
| Geographical Number | CAT-A (Simple) | 5-7 Business Days |
| Geographical Number | CAT-C (Complex) | at least 21 Business Days |
| 1300/1800 Numbers | N/A | 3-5 Business Days |
| Mobile Numbers | Postpaid/Prepaid | 1-3 Business Days |
| New Zealand Geographical | N/A | 3-5 Business Days |
Mobile Number Porting
When porting a mobile number, the porting process is quite similar to a mobile service port. When a port is submitted to the carrier, the port under Port Process Validation (PPV). This is used to validate that the port is not fraudulent and the the person requesting the port actually holds a number.
An SMS is sent out to the user to approve the number port. The user will then have 30 minutes to reply to the SMS to approve the port. If no response is received, then the standard port process between carriers take place - which required the correct account number (for postpaid services) or Date Of Birth (prepaid).