Atom Telecom
DocumentationAI Assistant
  1. Home
  2. Support
  3. Voice
  4. Genesys

Genesys

1 min readVoice

About Genesys

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Through Genesys BYOC program, you can now connect your SIP Trunks on the Atomic platform seamlessly.

Below are the steps on how you can use the BYOC (Bring Your Own Carrier) Cloud solution from Genesys with your Atomic account.

Creating a SIP Trunk

Configuring DID Numbers

Was this article helpful?

Related articles

2-way SMS

CLI/CLD Translation

Voicemail

Adding / Removing Channels

Need more help?

Chat with our AI assistant

Back to Voice

Copyright © 2025 Atom Telecom. All rights reserved.