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Ordering a Number

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The Atomic platform has it's own number inventory of numbers. This is to facilitate and expedite the ordering process for new numbers. If a number is ordered from the Atomic number inventory, the number is assigned to the account and ready to use straight away.

If you are unable to find a suitable number or we do not have any available in inventory, you can of course place a new order. Domestic numbers are normally provisioned within 3 business days - if not sooner. International numbers can take anywhere between 3-30 business days.

Searching the Inventory

Search Number inventory page showing filter fields and available DID numbers with Add Number buttons
Search Number inventory page showing filter fields and available DID numbers with Add Number buttons

The platform offers various filters for you to search for a DID number.

A New Number

If you are unable to find for a suitable number or we have none available in inventory, you can click on the New Number Request button to submit a new request.

Search Number page with the New Number Request button highlighted in red
Search Number page with the New Number Request button highlighted in red

Number Blocks

If you are after a block of numbers:

New Number Request form with the Block size dropdown open, showing options 1, 10, and 100
New Number Request form with the Block size dropdown open, showing options 1, 10, and 100

Block - The block size that you request.

City - The SZU of the number’s location

State - Select the appropriate state

Quantity - The quantity you require. Please note that if you are looking for 2 x 100 number blocks, you will select 100 in the Block field and 2 as the Quantity.

Assigning Numbers

Once you have selected the numbers you want, or requested for specific numbers, you will need to assign the DID numbers to a specific Service and Connection.

"Select Service" dialog showing the Service and Select Connection dropdowns during DID number order…
"Select Service" dialog showing the Service and Select Connection dropdowns during DID number order…

If you are unable to locate the Service from the dropdown menu, please refer to this document:

I can’t Assign a number to a Connection
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