The below steps is applicable for the hosted version of the platform. If you are on a self hosted version of the platform, please contact your Account Manager or our support team for assistance.
If you would like to encrypt your custom domain with an SSL certificate (for https://), please send an email to support@atomtelecom.com.au to request for this by providing your company name as well as your custom domain URL. Please ensure that the custom domain URL is similar to what is in Custom Portal URL (Example: hosted.yourcompany.com).
Enabling SSL on your Custom Domain
Your new custom domain is now ready to be used!
If your Domain Host is asking for a TTL (Time_to_live), you can enter a value between 30 minutes to 1 hour.
Use the below information:
Type: CNAME
Host:
hosted (this is the first word that you entered in the Preferred URL field)
Points to: xxx.hostedservice.com.au (replace xxx with name as shown in Preferred URL)Login to your web hosting company's website (eg. GoDaddy, etc.), go to Admin tools > DNS Manager > Add CNAME Record (this might vary on where you are hosting your domain, please contact your web hosting company for more help.)
To save this, click on the Submit button.
In the Custom Portal URL field, enter your desired domain name. Example: hosted.yourcompany.com
Here's how to do this:
Navigation: Profile > Portal Settings
When you on the Atomic platform, you get a ".hostedservice.com.au" domain as default. If you want to host your portal under a custom URL, like "hosted.yourcompany.com", you can point your custom URL to the domain that was provided to you with.