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Unable to Login to Atomic

2 min readAdmin

Clearing Your Browser Cache for Atomic

If you're experiencing login issues on atomic.atomtelecom.com.au, clearing your browser cache often resolves the problem.

Browser cache stores old versions of websites on your computer. Sometimes outdated cached data can interfere with login, cause styling issues, or prevent updates from loading properly.

Quick Fix: Hard Refresh

Try this first—it's the fastest solution:

Windows: Press Ctrl + Shift + R while on atomic.atomtelecom.com.au
Mac: Press Cmd + Shift + R while on atomic.atomtelecom.com.au

This forces your browser to reload the page fresh from the server, bypassing your local cache.

Full Cache Clear (If Hard Refresh Doesn't Work)

If the hard refresh doesn't solve your issue, follow the steps below for your browser:

Google Chrome

  1. Open Chrome and go to Settings (gear icon, top right)
  2. Click Privacy and security in the left sidebar
  3. Click Clear browsing data
  4. Make sure the time range is set to All time
  5. Check the boxes for:
    ☑ Cookies and other site data
    ☑ Cached images and files
  6. Click Clear data
  7. Refresh atomic.atomtelecom.com.au

Firefox

  1. Press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac)
  2. The "Clear Recent History" window will open
  3. Set Time range to clear to Everything
  4. Check the boxes for:
    ☑ Cookies
    ☑ Cache
  5. Click Clear Now
  6. Refresh atomic.atomtelecom.com.au

Safari (Mac)

  1. Click the Safari menu at the top
  2. Select Settings (or Preferences on older versions)
  3. Go to the Privacy tab
  4. Click Manage Website Data...
  5. Search for atomic.atomtelecom.com.au or atomtelecom.com.au
  6. Select it and click Remove
  7. Refresh atomic.atomtelecom.com.au

Microsoft Edge

  1. Press Ctrl + Shift + Delete
  2. The "Clear browsing data" window will open
  3. Set Time range to All time
  4. Check the boxes for:
    ☑ Cookies and other site data
    ☑ Cached images and files
  5. Click Clear now
  6. Refresh atomic.atomtelecom.com.au

Still Having Issues?

If clearing your cache doesn't resolve your login problem, try:

Log out completely (if you're currently logged in)
Close your browser completely and reopen it
Try a different browser to see if the issue persists
Contact IT support if the problem continues
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