AVA

This customisation is only for Hosted Voice services

Sending out emails is an important mechanism for the system to stay in touch with administrators and users. Emails can be used to set up welcome and password reset emails, they can be used to send voicemail messages, messages about missed calls and other status emails to extensions and send reports about the call queues and other accounts to managers.

By default, all emails sent out from the Atomic platform will be from notifications@atomtelecom.com.au. If you would like to use your own email server, you can set this up on the Atomic portal by navigating to:

Navigation: Profile > General Settings > SMTP Setting for Email Notification

Populate the form using the following information:

"From" Address: This field will be used by the system when it sends emails (only for @Hosted). You can use names like voicemail@your-company.com or pbxautomailer@your-company.com.. The name will appear in the From field of the email.

Account: Provide the email account for the SMTP server. Generally, this is the same as the From address.

Password: This is the password for the email account.

SMTP Server: This is your SMTP outgoing mail server. The system can send email messages by emulating an email client; however, it needs a mail or SMTP server to send the messages.

Encryption:

TLS - If your mail server requires TLS, then use this setting

No TLS - if you know that your mail server does not support TLS, use this setting.

Please be aware that you will need to have knowledge of your email security protocols for this to work. If your settings are not correct, email notifications will not be able to be sent.

Examples

Microsoft Office 365

Please ensure that SMTP Authentication has been enabled for your Microsoft account. You will need to turn off SMTH AUTH protocol for your organization as well as turn on Authenticated SMTP setting on the mailbox you are trying to connect to. Please refer to this document for more information - https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/authenticated-client-smtp-submission

You may also need to disable Security defaults on your Microsoft tenant. Information can be found here - https://learn.microsoft.com/en-us/entra/fundamentals/security-defaults

"From" Address: Test User <test@acme.com>

Account: test@acme.com

Password: abc123 (password for test@acme.com)

SMTP Server: smtp.office365.com:587

Encryption: TLS

Gmail

Google has deprecated the Less secure apps for Google Account that used the simple user and password method, instead you will need to provide a 16 digit code that is now used as the password in order to use the account on your Hosted Voice service.

In order to use the account on your Hosted Voice service, you will need to activate your account for 2 step verification, once the account is activated with this feature, under your "Manage your Google Account"

Then go back to your Google security center and choose "Security" choose 2-Step Verification "On" if it's already on then click on App password and create the type of App you will use, in this case the description is your phone system.

You will then be presented with a prompt to enter the type of App is to be allowed on the account. Here you can put a description, then press the generated code.

Enter the 16 character code as your password as shown below:

"From" Address: Theo Test <ttest@gmail.com>

Account: ttest@gmail.com

Password: "ttest" account Gmail 16 character password

SMTP Server: smtp.gmail.com:465

Encryption: Always use TLS

In order to use the account on the Hosted Voice platform you will need to activate your account for 2 step verification, once the account is activated with this feature, navigate to your gmail admin panel and select "Manage your Google Account".

AWS SMTP Server