In cases where an appointment is required to activate your NBN order, this process is handled automatically. The email address provided during the order process will receive an email notification prompting for an appointment date:
This email will be sent from a generic email address:
From: Telco Service (notifications@hostedservice.com.au)
Subject: Setup Your NBN Appointment
When user clicks on the Schedule Appointment button, a window will appear to start the process. Below is the user journey:
1. Receiving Your Booking Link
2. Accessing the Booking Page
3. Selecting Installation Dates
4. Confirming Available Time Slots
5. Providing Contact Details
6. Booking Confirmation
Customer FAQs
Q: How long do I have to book my appointment? A: You have 60 days from the email date to schedule your installation.
Q: Can I change my appointment time? A: After booking, contact your Internet Service Provider to reschedule.
Q: What if no one is 18+ at the installation address? A: An adult (18+) must be present during installation. Reschedule if needed.