Provisioning NBN services on the Atomic platform is designed to be a straightforward and efficient process, making it easy for users to get connected with minimal technical intervention. The Atomic platform supports a “plug and play” approach, which means that in most cases, you simply need to connect your modem to the NBN connection point and power it on. The service is engineered to automatically detect and establish the connection, reducing the need for complex setup steps or manual configuration.
One of the key features of NBN services delivered via the Atomic platform is the assignment of a static IP address to each connection. This provides a consistent and reliable network identity, which can be particularly advantageous for remote access, hosting services, or maintaining stable connections for business-critical applications. Despite the static IP allocation, it is essential to configure your modem or router to use DHCP (Dynamic Host Configuration Protocol) as the authentication method. Selecting DHCP allows your device to obtain the necessary network settings automatically from the Atomic platform, ensuring a seamless and hassle-free connection experience.
If you are migrating your NBN service from another provider to Atom—a process commonly referred to as “churning”—there are a few important considerations to ensure a smooth transition. Some providers require authentication methods such as PPPoE or static credentials to access their services. When your service is switched to Atom, these authentication requirements are no longer necessary. It is crucial to disable any existing authentication settings on your modem or router before connecting to the Atomic platform. Failing to do so may prevent your device from establishing a connection to the new service.
To summarise, for the best experience when installing your NBN service on the Atomic platform, ensure that your modem or router is set to use DHCP for authentication and that any previous authentication settings are disabled. This will help facilitate a quick and reliable setup, allowing you to enjoy your new NBN connection with minimal delay. If you encounter any issues during installation, or if you require further assistance, please contact our support team, who are ready to help guide you through the process.