This article explains when a NBN CO Proffessional Install charge is applicable. The charge is related to the optional installation of the NBN Co NCD device required for FTTC services where the now exited Telstra Professional Install charge related to optional install of the Telstra HNG device.
NCD - what is it?
NCD stands for Network Connection Device. It is a new type of device that nbnCo have introduced for FTTC connections. It needs to be plugged into you wall socket, and your modem/router needs to be plugged into the NCD in order for your internet connection to work. See diagram below:
FTTC Service Classes
Technology Type | Service Class | Description | NBN Appointment Required |
|---|---|---|---|
| Fibre to the Curb | 30 | Planned to be serviced by FTTC | Yes |
| Fibre to the Curb | 31 | Serviceable by FTTC. Does not have copper lead-in. | Yes |
| Fibre to the Curb | 32 | Serviceable by FTTC. Has a lead-in cable provisioned. Not yet connected to DPU | Yes |
| Fibre to the Curb | 33 | Serviceable by FTTC. Has lead-in cable provisioned. Connected to DPU. NCD is not installed. | Only if NBN Professional Install is selected for the NCD install |
| Fibre to the Curb | 34 | Serviceable by FTTC. Premises is fully connected to the NBN network | Only if NBN Professional Install is selected for the NCD install |
What are the NCD Installation Options?
NCD Installation options will display in Octane based on the Service Class of the Address that you ran an SQ on. Below is a summary of what options will appear for each Service Class:
Service Class | Installation Options in Octane |
|---|---|
| 31 | NBN Professional Installation |
| 32 | NBN Professional Installation |
| 33 | NBN Professional Installation Self Installation |
| 34 | NBN Professional Installation Self Installation Existing |
NBN Professional Install
The NCD (Network Connection Device) will be installed by an NBN Tech and will require an appointment. For SC31/32 orders, the NBN tech will complete this work for free as part of the overall installation. However, for SC33/34 orders NBNCo will charge for a technician going out, as they provide the option of a self install.
Self Installation
A Network Connection Device will be sent to the customer’s specified Delivery Address and they will need to install the NCD at home themselves.
Existing
This option is only available for SC34 orders. It is used to indicate that the customer already has a working NCD and does not need a new one. This is the default option for SC34 orders and should be picked unless the Customer advises that they don’t have a working NCD at their premises and need a replacement.
When will i get charged for NBN Professional Installation?
You will be charged an Installation Fee if you select the NBN Professional Installation option for an SC33 or SC34 order.
The reason for this is because an NBN Technician doesn’t need to come out to your premises in these situations, and nbnCo expects that the NCD can be self installed by the Customer.
On successful submission of your order, you will be able to confirm and see if an Installation Fee will be charged on your order.