Prerequisites
A Customer record must exist
For new service: physical SIM or eSIM available
For port: the customer’s current carrier account details and date of birth
Navigation
Sidebar → Services → Add Service → click Mobile
Path A: New Service
Step 1: Select “New Service”
Choose New Service (not Port) to provision a new mobile number.
Add Mobile Service screen with "New Service" selected under Select Mobile Service Type
Step 2: SIM Type
Table (Header Row)
Field | Options | Notes |
|---|---|---|
| SIM Type | Physical SIM, E-SIM | Physical SIM requires a SIM card to be dispatched or already on hand. E-SIM is delivered digitally. |
| SIM Card Number | Text | Enter the ICCID printed on the SIM card (for physical SIMs). |
Step 3: Select a Number
The portal displays a list of available mobile numbers from the Atom inventory. Select the number you want to assign to this service.
Step 4: Service Details
Table (Header Row)
Field | Required | Definition |
|---|---|---|
| Service Name | Yes | A descriptive label for this service (e.g. “John Smith — iPhone”). |
| Customer | Yes | The sub-customer this service belongs to. |
| Address Line 1 | Yes | Service address for the SIM. Required for regulatory compliance. |
| Address Line 2 | No | Unit/suite/level. |
| Postal Code | Yes | Postcode for the service address. |
| City / Suburb | Yes | Auto-populated from postcode via dropdown. |
| Country | Yes | Defaults to Australia. |
| Yes | Contact email for the SIM user. Used for account notifications. | |
| Excess Usage | Yes | The spend cap for data usage beyond the plan’s included data. Options: $0 (service blocked when data exhausted), $10, $50, $100, $200, $400, $1,000. Set based on the customer’s tolerance for overage charges. |
Step 5: Plan Type
Table (Header Row)
Field | Options | Notes |
|---|---|---|
| Plan Category | Mobile, Mobile Data Pool, Data Pool Only, Mobile Broadband | Mobile = standard individual SIM plan. Mobile Data Pool = SIM joins a shared data pool. Data Pool Only = data-only SIM joins a shared data pool (no calls/SMS). Mobile Broadband = hotspot/dongle plan. |
| Data Pool | Dropdown | Only shown for Data Pool plan categories. Select the pool this SIM should join. |
| Auto top-up | Checkbox | If enabled, the service automatically purchases additional data when the included allowance is exhausted. |
| Service Plan | Dropdown | Available plans for the selected category. |
Path B: Port (transfer existing number)
Step 1: Select “Port”
Choose Port to transfer an existing mobile number from another carrier.
Add Mobile Service form with "Port Service" selected and SIM card number entry field visible
Step 2: Port details
Table (Header Row)
Field | Required | Notes |
|---|---|---|
| Port Type | Yes | Postpaid or Prepaid — must match the account type with the losing carrier. |
| Mobile Number | Yes | The number to be ported, in format 04xxxxxxxx. |
| Account Number | Yes | The account number the number is registered to at the losing carrier. (When Port Type = Postpaid) |
| Date of Birth | Yes | Date of birth of the account holder at the losing carrier. Required for identity verification. (When Port Type = Prepaid) |
Steps 3–5: Service Details, Plan Type
Same as Path A Steps 4–5 above.
After creation
The mobile service appears in Services → Mobile with the assigned number and plan. For Data Pool services, check Services → Data Pool to monitor shared usage.