To ensure a better end-user experience, a new SMS opt-in feature has been introduced. SMS Opt-in helps create a seamless, intuitive and informed experience for users who are travelling.
Reduce Bill Shock
Helps make choices informed and transparent as end-users need to self opt-in to access roaming packs. This places the onus on end-user to make an informed decision.
Improved User Experience
End-user has peace of mind and is assured of service availability
Easy and fuss-free
User controls and makes decision, Service Providers do not need to integrate anything.
Future Proof
Allows for easy integration and expansion of future expansion of product range.
How does it work?
The new International roaming Day Pack is activated via SMS Opt-In, which makes it easier for both Service Providers and end-users.
- User arrives as overseas destination
- Receives welcome message prompting them to activate International Roaming Pack. User can opt-in by sending the appropriate message to
179. - User received automated response, confirming status. They can now start roaming in destination country.
Configurations for Service Providers
This new International Roaming service activation method (SMS Opt-In) is activated by default for all mobile service. This means that if a user roams to a country where there is an available Daily Pack ( ), all they will need to do is send and SMS to 179 with the message that identifies to the plan (ROAM5, ROAM10, ROAM3).
However, if the user is roaming to a country where these roaming daily packs are not available (ie. Bolivia), they will need to have the International Roaming feature turned on (this feature is turned OFF by default). There are 2 ways to do this:
- Sending an SMS The subscriber can send an SMS from their mobile device to
0488822900. They can then just type in a message using natural language (ie. “turn on my roaming” - to activate roaming, “i don’t need roaming anymore” - to turn off, “is my roaming activated?” - to check roaming status). They will then get a response based on their query. - The Atomic Portal
Roaming Plans
Currently, our roaming pack offers 200MB of data and unlimited calls and SMS in 57 countries.
On November 27th, we’re replacing this with three new, improved options and expanding the coverage to :
Plan | Included Data | Included Voice | Included SMS | Validity |
|---|---|---|---|---|
| 5GB Travel Pack | 5GB | 30 Minutes | 30 Messages | 7 days |
| 10GB Travel Pack | 10GB | 60 Minutes | 60 Messages | 14 days |
| 3GB Biz Travel | 3GB | 300 Minutes | 300 Messages | 3 days |
What do Service Providers need to do?
Service Providers need to communicate that:
179:
ROAM5 - 5GB Travel Pack
ROAM10 - 10GB Travel Pack
ROAM3 - 3GB Biz TravelSMS Notifications
Scenario | Frequency | Message |
|---|---|---|
| Welcome Message - Sent to an end user when they first attach to a new roaming network in an eligible roaming destination | Weekly | Welcome to [Country Name]! To use your [Mobile service number] while you're here, simply choose a roaming pack and text the code to 179: ROAM5: 5GB data, 30 mins, 30 SMS, 7 days ROAM10: 10GB data, 60 mins, 60 SMS, 14 days ROAM3: 3GB BizPack data, 300 mins, 300 SMS, 3 days For example, text "ROAM5" to 179 to activate that pack. No reminders will be sent when validity expires, so just remember to add a new one when needed. Please refer to your service provider for more information. |
| If Recharge is unsuccessful | Once Only | Your order for one new [Pack name] pack on mobile service <Mobile service number> was unsuccessful. Please try again or contact your service provider for assistance. |
| If incorrect code is entered by user | Once Only | You have entered an invalid code, please try again |
| New 5GB/10GB/Biz 3GB travel pack is activated | Once Only | Success! You've added the [Pack name] travel pack to [Mobile service number]. It expires at midnight AEST in [XX] days and includes [XX] call mins, [XX] SMS from this country, and [XX]GB of roaming data. Important: • Add a new pack only when your current one is used up, as any unused allowances will be lost. • You'll get reminders at 10MB/5 mins/5 SMS remaining. • No reminder will be sent when validity expires. • To check balance/expiry, text "bal" to 179. Remember: • You can still make/receive calls and SMS over Wi-Fi, which will be deducted from your Australian domestic allowances. • See Critical Info Summary or contact your provider for help. |
| Welcome message – Sent to end user when they attach to a new roaming network in a non-eligible roaming destination within CAMEL countries. (See list) | Weekly | Welcome to <Country Name>. You will not be able to make or receive voice calls, send SMS, send or receive MMS or use data in this country. You may be able to receive SMS. This will be at no charge. |
Travel Pack Expiry Details
- Travel Packs will expire at 23:59:59PM on the day of expiry. Travel pack will always use Sydney local time (AEST or AEDT), regardless of the country the end-user is roaming in.
- Roaming packs have various validity periods, but all start and end at midnight AEST. If a pack is activated after midnight, it remains valid until midnight AEST on the expiry date.
- The roaming period from activation until midnight AEST on the activation date does not count towards the pack's expiration.
How Travel Pack Allowance Work
If you have multiple travel packs active at the same time, the pack with the earliest expiry date will be used first.
Example:
Let's say you run out of data on day 2 of your billing cycle and add a new data pack. Here's how your allowances will be used:
Note: This immediate usage applies to calls and SMS usage as well if the first pack expires.
Utilisation Rules
If a user has multiple travel packs active at the same time, the travel pack with the earliest expiry will be used with the highest priority. If multiple travel packs are active with the same expiry date, then the following usage priority will be followed:
Pack Name | Usage Priority |
|---|---|
| 3GB Biz Travel | 1 (highest Priority) |
| 5GB Travel Pack | 2 |
| 10GB Travel Pack | 3 |
Roaming Coverage
For more information about coverage, please visit this page: