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Call Recording Defaults

1 min readHosted Voice

This section allows you to define tenant-level call recording settings.

From ring group to extension: When this setting is enabled, calls within a ring group are recorded.

From call queues to extensions: When this setting is enabled, calls within a call queue are recorded.

Other calls to extension: When this flag is enabled, other calls which are not part of a ring group or call queue to an extension are recorded.

From extension to external numbers: When this setting is enabled, calls from an extension to an external number are recorded.

From extension to emergency numbers: When this setting is enabled, calls from an extension to an emergency number are recorded.

Other calls from extension: When this setting is enabled, other calls from an extension are recorded.

Play a message before recording starts: When this setting is turned on, the PBX will play a message when recording has started. This is to tell the involved parties that recording is in progress.

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