A brief summary on understanding the various fields within the Extension/User page.
Table (Header Row) (Header Column)
Field Name | Description |
|---|---|
| Extension | The extension number assigned to the user. Alphanumeric only. |
| Portal Username | The username that the user will need to use to sign in to the portal |
| Password | The user password that is used to access the portal as well as connecting to a SIP device |
| Call Waiting | If the extension should have call waiting capabilities |
| Private Number | If toggle is set to on, the CLI for the user will be masked for all outgoing calls |
| Do not disturb | To enable DND service for the extension |
| Forward calls when on DND to | When DND is enabled, this field will allow an incoming call to be forwarded to a specific extension or group. |
| Missed Call Notification | If toggle is set to on, an email notification will be sent to the user for any calls missed. |
| Dial Plan | The dial plan that the user will inherit |
| CLI | The CLI that the user will display on all outgoing calls |
| SMS CLI | The Sender ID that will be used for an outgoing SMS |
| Music on Hold | The on hold music that will be played when the user puts a caller on hold |
| Specify pickup preference | This setting allows users to specify the accounts that will be picked up when they execute the Call Pickup (*87) feature. This setting is especially useful when extensions have been grouped with certain agent groups and hunt groups, as it will prevent the wrong calls from being picked up. |
| Specify call parking preference | This setting allows users to specify a list of parking groups that can be used for parking calls. When park groups have been entered into this field and the user executes the Call Park (*85) feature, the system chooses the first available orbit. |
| Send daily CDR report to | An email address that will be used to send the daily call records to |
| Send daily CDR report at | The time in 24 hour format (eg. 23:45) at 15 minute intervals |
| Device Management | You can connect a supported device to the user. This is for auto provisioning of the service on device |
Call Recording
Table (Header Row) (Header Column)
Field Name | Description |
|---|---|
| Record incoming calls to extension | This setting controls the recording on an extension (applies to calls coming from another extension). |
| Record outgoing calls to internal numbers | This setting controls the recording on an extension (applies to calls going to another extension). |
| Record outgoing calls to external numbers | This setting controls the recording on an extension (applies to calls going to external numbers). |
| Record outgoing calls to emergency numbers | This setting controls the recording on an extension (applies to calls going to an emergency number). |
Voicemail
Please refer to this article -
Voicemail
Call Forwarding
Please refer to this article -
Call Forwarding
Answerpoint
Please refer to this article -
Answerpoint